Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

For the most special flower girl ever...A beautiful gift for the luckiest little girl in the bridal party, The Most Special Flower Girl takes you on an adventure to discover all the best things about being in a wedding. Try on a twirly dress, carry pretty flowers, smile big for pictures, walk down the aisle, and have lots and lots of fun! The perfect gift for future flower girls to understand the duties and imprtance of their job on the special day (along with how much fun they will have!), this is a beautiful keepsake that little girls will be able to keep with them forever.

Some books are about a single wish. Some books are about three wishes. The infallible team of Amy Krouse Rosenthal and Tom Lichtenheld have combined their extraordinary talents to create this exuberant, inspirational book for kids of endless good wishes. Wishes for curiosity and wonder, for friendship and strength, laughter and peace. Whether celebrating life's joyous milestones, sharing words of encouragement, or observing the wonder of everyday moments, this sweet and uplifting book is perfect for wishers of every age.Whether this is a preschool graduation gift, a present for elementary kids, or just a positive book for kids in your life, this book of wishes is sure to bring positivity to all who read it.

School is starting in the forest, but Chester Raccoon does not want to go. To help ease Chester's fears, Mrs. Raccoon shares a family secret called the Kissing Hand to give him the reassurance of her love any time his world feels a little scary. Since its first publication in 1993, this heartwarming book has become a children's classic that has touched the lives of millions of children and their parents, especially at times of separation, whether starting school, entering daycare, or going to camp. It is widely used by kindergarten teachers on the first day of school. Stickers at the back will help children and their parents keep their Kissing Hand alive.

NEW YORK TIMES BESTSELLER • Maya Angelou shares her path to living well and with meaning in this absorbing book of personal essays.   Dedicated to the daughter she never had but sees all around her, Letter to My Daughter transcends genres and categories: guidebook, memoir, poetry, and pure delight. Here in short spellbinding essays are glimpses of the tumultuous life that led Angelou to an exalted place in American letters and taught her lessons in compassion and fortitude: how she was brought up by her indomitable grandmother in segregated Arkansas, taken in at thirteen by her more worldly and less religious mother, and grew to be an awkward, six-foot-tall teenager whose first experience of loveless sex paradoxically left her with her greatest gift, a son. Whether she is recalling such lost friends as Coretta Scott King and Ossie Davis, extolling honesty, decrying vulgarity, explaining why becoming a Christian is a “lifelong endeavor,” or simply singing the praises of a meal of red rice–Maya Angelou writes from the heart to millions of women she considers her extended family. Like the rest of her remarkable work, Letter to My Daughter entertains and teaches; it is a book... [Read More]

Illustrated by the best-selling artist, Caroline Jayne Church, finally this classic song is becoming a children's board book!You are my sunshine, my only sunshine.You make me happy when skies are gray.Lovingly illustrated by Caroline Jayne Church, the bestselling artist from I LOVE YOU THROUGH AND THROUGH, this is the first of her new three book song series. YOU ARE MY SUNSHINE has become well-known and well-loved by parents and children everywhere. Using the uplifting chorus, this board book with a foil cover is perfect for Valentine's Day, Mother's Day, Father's Day, or any day!

We just can’t get enough of the funny stuff kids say. We share our own children’s gems with friends and family. If we’re smart, we write down these scraps of accidental poetry. And we turn them into books. Martin Bruckner is an artist and father who not only recorded the sayings of his daughter, Harper, but used each as the inspiration for a work of art. After posting them on social media, Bruckner became the artist that other parents sought out to transform their own children’s funny words into artwork. Collected here are 100 mini-posters of pure delight, a marriage of the children’s surprising wisdom and the artist’s nimble style, plus the occasional backstory that amplifies both. Every parent will recognize the spirited declarations of personality—“I’m training to be a wolf.” The endearing mangling of language—“Mommy, I don’t need your mouth to talk to me right now.” The creative mixing of metaphors—“I need a tissue to wipe my feelings.” Those precious, heartbreaking outbursts without guile or filters—“I only love you at the toy store.” Illustrated with sweetness and whimsy, each is a window into the irresistible innocence of childhood, ev... [Read More]

White satin guest book features a satin ribbon accent and a rhinestone heart brooch. The 7 1/2" x 5 3/4" guest book has 64 pages with space to record over 800 guest signatures and special messages.

As a lifetime student of scripture, Kathie Lee Gifford has been traveling to Israel since she was 17 years old. The Rock, the Road, and the Rabbi is an examination of a decades-long desire to know more and understand more than the typical Sunday-school teaching so prevalent in our churches

As a lifetime student of scripture, Kathie Lee Gifford has been traveling to Israel since she was 17 years old. The Rock, the Road, and the Rabbi is an examination of a decades-long desire to know more and understand more than the typical "Sunday School" teaching so prevalent in our churches

Take a journey across America and back in time with this delightful collection of five novellas from some of Christian fiction's top historical romance writers! Includes Karen Witemeyer's Love on the Mend, Jody Hedlund's Out of the Storm, Melissa Jagears' Love by the Letter, Sarah Loudin Thomas' Appalachian Serenade, and Jen Turano's Gentleman of Her